Frequently Asked Questions
What is HI-CHEW™?
HI-CHEW™ is a uniquely soft candy with a long-lasting, chewy texture. Combine that with smooth, real fruit flavors and – just like that – you’ve got HI-CHEW™. With an assortment of fruity flavors to choose from, we’re confident HI-CHEW™ is like nothing you’ve ever tasted before!
How was HI-CHEW™ created?
In the 1950’s, Morinaga was trying to create a new kind of chewing gum for Japan. Back then, it was very impolite to take food out of your mouth. So Morinaga tried to create a more culturally accepted version of chewing gum—one that could be swallowed.
Fortunately, Morinaga already made outstanding caramel with a uniquely chewy, creamy texture. It was unlike anything else in Japan. In 1956, natural strawberry flavor was added to the caramel recipe and Chewlets was born. Then in 1975, after decades of hard work perfecting the recipe, Morinaga re-introduced Chewlets to Japan as the wonderful candy we now know as HI-CHEW™.
Since then, HI-CHEW™ has been produced in over 170 flavors and become the most popular chewy candy in Japan.
Where can I find HI-CHEW™?
To find stores that carry HI-CHEW™ products near you, check out the Where to Buy section of our website. We suggest contacting the store prior to visiting as we cannot guarantee the availability of the product.
What type of gelatin is used in HI-CHEW™?
HI-CHEW™ products contain pork gelatin.
Is HI-CHEW™ gluten-free?
Yes, HI-CHEW™ is gluten-free. For additional questions, please reach out to our customer service team here.
What allergens are contained in HI-CHEW™?
HI-CHEW™ may contain soybean, milk, or yogurt, depending on the flavor and the product. As there are variances between each of our products, please review ingredients and allergens carefully before consuming. For additional questions, please reach out to our customer service team here.
Does HI-CHEW™ contain nuts?
HI-CHEW™ does not contain peanuts and are not currently manufactured in peanut facilities. HI-CHEW™ is also safe for those with tree-nut allergies.
Why did I receive an empty wrapper in my bag?
Occasionally during our packaging process, an empty HI-CHEW™ wrapper makes its way into the bag. However, our bags are packaged by the weight of HI-CHEW™ that they contain, so a bag with an empty piece of HI-CHEW™ should have an extra piece to make up for this mistake. We apologize for any inconvenience this may have caused!
Why did my mixed bag not have an even distribution of flavors?
We package our products according to weight, and not by flavor, so you may occasionally find a bag with an uneven distribution of flavors.
I would like to suggest a new HI-CHEW™ flavor or product.
We love to hear input and suggestions from our fans! Please send us your flavor or product suggestions to our contact page located at the bottom of the HI-CHEW™ website. We will be sure to pass your feedback along to the team.
Have a question that is not answered here?
Contact our customer service team by sending us your inquiry on our contact page.